Shalabh heads Customer Experience at Flipkart. In this role he is responsible for representing the customer requirements within the organization.
Prior to Flipkart, Shalabh was with Reliance Retail for seven years. He has experience in diverse customer-facing fields such as Strategy, Merchandising, Space Range & Display, Marketing and Loyalty, Analytics & CRM.
Prior to Reliance, Shalabh had management consulting stints in EY & Cognizant, a Corporate Finance stint in ICICI Bank and an Offshoring stint in Infosys.
He is an engineer from IIT-BHU and MBA from XLRI Jamshedpur.