Ozonetel, a Telco grade CaaS (Communication as a Service) platform on the cloud enables businesses to continuously engage with their customers throughout the customer life cycle through Marketing, Sales, Support & Retention programs. Ozonetel provides its services across 130 countries.
Ozonetel helps businesses Establish brand, Grow customer base, Increase lifetime value and Decrease churn. Ozonetel allows its Customers to use their multichannel modes of communication - be it voice, email, social media, sms, chat all, on one platform with no capital investment. All that a business needs is an Internet connection, browser and a phone to log on to the Ozonetel platform to manage its customer communication anywhere from its offices - local or global.
Ozonetel has enabled businesses like Hindustan Unilever reach more than 34 Million users in media dark regions across India through its most coveted Mobile Marketing Campaign KKT (Kan Khajura Tesan). Ozonetel has also enabled customers like Rural Shores to establish & grow rural BPOs across India and in the process create employment in hinterland. Apart from these, Ozonetel provides its Cloud based communication services to over 1000 Enterprise Grade Customers across 20+ verticals and to name a few are HDFC Life, Big Basket, Zovi, Zomato, Aggarwal Packers, Taxi for Sure, Abhibus, Commonfloor, Portea, Practo, Foodpanda and many more…
Some key data points:
• 1.5 billion calls handled so far
• Over 3 million calls per day
• Handled peak of 12million calls in a day
• 15 million minutes in a day
• 200Million+ Unique users on the platform